Frequently asked questions

Frequently asked questions

There are a few questions that are frequently asked by our customers. Over the years we at Mega Gadgets have collected the most common questions for you, and put them in a list with their corresponding answers. We have subdivided the questions and answers in a couple of categories: paying, ordering, delivering and guarantee. Thus, for any questions regarding these topics you can look at this menu. Can’t find the answer to your question? Don’t hesitate to contact our customer service at: Customer Service .

Payments

There are various questions regarding this topic that keep coming back to us at Megagadgets. Below, you will find these questions with their corresponding answers.

How much delivery costs do I have to pay?
According to the standard shipping method, the delivery costs will be €4,95. When you pay using rembours the delivery costs will be €10,08. This is because TNT has extra activities because of the rembours delivery, which makes this payment method more expensive.

Can the delivery costs get less expensive?
Megagadgets products are delivered by TNT, so we are stuck with the prices of our transporter. This means, the delivery costs are set and can’t be changed in any circumstance.

What methods are available to pay for my order?
Orders can be paid by using: credit card, iDeal, wire transfer or with rembours. For a detailed description about these methods, you can go to the  Information page. 

When do I have to pay?
Megagadgets needs to receive the payment in advance. As soon as we receive the payment, we will finalize the order.

Ordering

We have done the best we can to make an ordering process at Megagadgets as convenient as possible. Of course, there will always be questions. The most frequent questions with their answers are stated here below.

How do I know if my order was correctly placed?
When you place an order at Megagadgets, you will always receive a confirmation at the e-mail address you have filled in together with your other details. If you didn’t receive this confirmation, you can assume the order didn’t go through correctly.

What do I have to do when my order failed?
When you are positive that your order failed, place the order again. On the Information page under Ordering you can find a step by step ordering procedure. If you are having doubts whether your order failed or not, don’t hesitate to contact our customer service at +31 (0)70 3110525 or email: Customer Service. They will check if your order has gone through correctly.
 

What if I want to order a large quantity?
The Megagadgets Wholesale offers attractive prices for purchases of large quantities. For an offer you can email to our Sales Department . Indicate here which products you are interested in and the concerning quantities. You will then receive a reply as soon as possible, containing a price request. For more information about wholesale, take a look at our Wholesale page.

 Link Wholesale: http://www.megagadgets.nl/en/wholesale-quotation

Can I order from abroad?
You are able to order from abroad at Megagadgets. The delivery costs differ per country. To Belgium you pay €12,00, to the rest of Europe €20,00 and to the rest of the World €50,00. Megagadgets also has a German website  where you will pay €4,95 delivery costs to Germany.

Delivery
Megagadgets often gets questions regarding the delivery of an order. Everything regarding this issue can be found on our  Information page under Delivery. Here you will find all information regarding delivery times, track & trace codes, backorders, stocks and delivery costs. Do you have a question about the delivery of your order, take a look at the Information page of Megagadgets.

Off course, the Megagadgets team will do their uppermost best to deliver your order to the delivery address as soon as possible. And to make sure that the delivery costs are as sharp as possible.

Guarantee
Customers are always priority number 1.
Next to a perfect customer service, we also want to offer the best guarantee. According to this, everything can be discussed with Megagadgets about the possibility of a return and about the follow procedure. Everything concerning the guarantee and the possibilities of a retour, you can find on the Information page under Guarantee. It is necessary to first contact the Megagadgets customer service, you can do this at the number: +31 (0)70 3110525 or by email: Customer Service .

Further questions

Didn’t find the answer to your question? Do not hesitate to contact our customer service by email: Customer Service  or call +31 (0)70 3110525. We will be glad to help you. You didn’t get to speak to the person concerning to your question? They will redirect you to the right person.

Complaints
When you have a complaint, you can email it to the Customer Service. Please, put ‘Complaint’ as an email subject. If you want to send the complaint by regular mail, you can send it to our head office at:

Megagadgets.nl

Loosduinseweg 373h

2571 AE The Hague

The Netherlands